Introduction
Welcome to Holdstation Pay (“Holdstation Pay”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Holdstation Pay collects, uses, stores, shares, and protects your information when you use our fiat-to-crypto and crypto-to-fiat payment services (the “Services”). By accessing or using Holdstation Pay, you acknowledge that you have read and understood this Privacy Policy.Important: If you do not agree with this Privacy Policy, please discontinue your use of the Services.
1. Information We Collect
Depending on your interaction with Holdstation Pay, we may collect different categories of information.1.1 Personal Information
We may collect:- Full name
- Date of birth
- Nationality
- Government-issued identification number
- Selfie or biometric verification (where required)
- Residential address
- Phone number
- Email address
1.2 Financial Information
To process transactions, we may collect:- Bank account holder name
- Bank account number
- Bank name
- Payment transaction details
- Fiat payment records
- Crypto wallet addresses
- Blockchain transaction hashes
- Deposit and withdrawal history
1.3 Device Information
When accessing our Services, we may automatically collect:- IP address
- Browser type
- Device model
- Operating system
- Device identifiers
- Language settings
1.4 Usage Information
We may also collect information regarding how you interact with the Services, including:- Login history
- Session information
- Transaction timestamps
- Error logs
- Security events
- API usage (for Merchant integrations)
2. Information We Receive from Third Parties
We may receive information from trusted third-party service providers, including:- Banking partners
- Payment service providers
- Identity verification providers
- Blockchain analytics providers
- Fraud detection providers
- Sanctions screening providers
- Merchants integrating Holdstation Pay
3. How We Use Your Information
We process your information to:- Provide Holdstation Pay Services
- Verify your identity
- Process fiat and cryptocurrency transactions
- Prevent fraud and financial crime
- Detect suspicious transactions
- Comply with AML/CFT obligations
- Perform sanctions screening
- Respond to customer support requests
- Improve platform performance and security
- Comply with applicable laws and regulatory requirements
4. Anti-Money Laundering (AML) and Fraud Prevention
To comply with applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) regulations, Holdstation Pay may:- Verify customer identity
- Verify ownership of bank accounts
- Request additional KYC documents
- Monitor transaction activities
- Screen users against sanctions lists
- Investigate suspicious activities
- Delay or suspend transactions where legally required
- Report suspicious activities to competent authorities where required by law
Note: We reserve the right to request additional information at any time to comply with regulatory obligations.
5. Bank Account Ownership Verification
For security and compliance purposes, users must use bank accounts registered under the same legal name as their verified Holdstation Pay identity. Transactions originating from third-party bank accounts may be:- Rejected;
- Delayed for additional verification;
- Temporarily frozen;
- Refunded after completion of the verification process.
6. Blockchain Information
Blockchain transactions are inherently public. When you use Holdstation Pay, blockchain-related information such as wallet addresses and transaction hashes may become publicly visible on the relevant blockchain network. Holdstation Pay cannot modify, delete, or control information permanently recorded on public blockchains.7. Cookies and Analytics
We may use cookies and similar technologies to:- Maintain user sessions
- Improve website functionality
- Analyze platform usage
- Detect fraud
- Remember user preferences
8. Sharing Your Information
We may share your information with:- Banking partners
- Licensed payment providers
- Identity verification providers
- Blockchain analytics providers
- Fraud detection vendors
- Cloud hosting providers
- Legal advisors
- Regulatory authorities
- Law enforcement agencies where required by law
Holdstation Pay does not sell your personal information.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. Where such transfers occur, we implement appropriate safeguards to protect your personal information in accordance with applicable laws.10. Data Retention
We retain your personal information only for as long as necessary to:- Provide the Services
- Comply with legal obligations
- Fulfill AML/KYC recordkeeping requirements
- Resolve disputes
- Enforce our agreements
11. Security Measures
We implement commercially reasonable administrative, technical, and organizational safeguards, including:- Encryption in transit
- Encrypted storage
- Role-based access controls
- Audit logging
- Continuous security monitoring
- Regular security assessments
12. Your Privacy Rights
Subject to applicable laws, you may have the right to:- Access your personal information
- Correct inaccurate information
- Request deletion where legally permitted
- Request restriction of processing
- Object to certain processing activities
- Request data portability
- Withdraw consent where applicable